Voice assistants in Travel
With voice fast becoming a major communication channel for consumers, we decided to put it to the test within our notifications technology The development experience Amazon know how to write good APIs. Application Programmable Interface - These are the function calls that services provide so that developers can interact with them. The ir scripting made using their voice services very simple. Google Home has a very similar set of APIs , so our pilot was easily replicable with that family of devices as well. Overall our developers were amazed about how easy it was to integrate into out application , although that was also down to our channel agnostic architecture designed to be future proof. The User Experience There were a few issues we discovered with the Alexa voice processing. For example, here in the UK it’s common to talk about flight number s like “ZZ1234” . Alexa had a hard time picking up letters spelt out. Saying “ FlyAway Airlines 1234” or just “1234” since “ FlyA...