Part of the Process

How to explain revenue mange ment to normal people... This year's TTI summer conference was around the idea of "money for nothing" - that is doing effective revenue management to get more profit without any extra product or inventory. Like most of the professions in and around travel, it should come as no surprise that data analytics and supporting business decisions effectively seemed to be the main theme of the morning.  There were three speakers covering various aspects. Deniz Dorbek from Wyndham Hotel Group started by talking about "Total revenue management" from a hotel point of view. This included exploiting spa, sports, food and beverage, meetings as well as room rates. A key point in her summary was around people in revenue management communicating and working closely with the marketing and online analytics teams to ensure success.  Dimitrios Hiotis from Simon-Kucher and Partners is from a tour operator background and introduced tools at TUI...

So a couple of weeks since the Apple Watch launch and I have read then thought a bit more since my initial feelings . So I thought I'd round up the best on the web so far with some of my own thoughts. As someone whose phone spends most of the day on the desk in front of me, this cartoon made me chuckle The harsh reality of the "smart" watch #AppleWatch #Wearables pic.twitter.com/diHhN1XtVD — Theo Priestley (@ITredux) March 11, 2015 it's a believable world where the watch is just an accessory for a phone. To me apps as providers to a new watch UI framework makes sense as Pebble are proposing in their latest kickstarter. This follows the kind of process from when desktop applications were shrunk to fit smartphones and the way that we use/interact with "apps" is different now. (I think that it's also reasonable to assume that way we use apps will also change in the same way desktop programs have become much more app like). This feels like a much ...

Waiter - B1 by Hartwig HKD If the previous episode that I shared was like a case study for my working life, the this one was like living this blog post on Gross Incompetence Implies Bad Intentions . We began the trip after an early start and arrived after 10hour flight (+5 hour time difference to add to the tiredness!) to find the room "not available" (later find due to problem rather than late checkout of previous guest). A meal was offered at this point on the hotel, but frankly with a body clock all over the place and constant grazing on an long haul flight really not needed. Betsy, the Lady from customer service then made it her mission to make up for various things going wrong, starting with catching us at the bar and converting our free meal into the mojitos and chips (fries) that we had after the complimentary "Welcome Cocktail". I'm not sure which room we should have had, but we ended up in a senior suite that although tired looking had a grea...