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Showing posts with the label competence

Professional bodies and Product Management

Doing background desk research for my final MSc project and I fell down a bit of a rabbit hole. It started with looking at the different industry bodies that look after computing fields. I have been a member of the  British Computer Society (BCS) for a number of years, mainly because of their Project Management group and local branch meetings. But they are lagging a bit on modern development practices and roles, such as Product Management. Although they do have a Digital Product Management book coming out later this year! This got me to looking at associations that specifically support product roles, and building a " body of knowledge " like the project management world has. I found quite a few out there, and some names I had seen in academic research started popping up. I also fell down a rabbit hole in terms of the difference between a certificate and certification ! I have joined a couple, and ordered copies of all of the "bodies of knowledge" books I can since ...

On tools and technique

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Photo of Bellagio by me Bit of a parable about chasing silver bullets ... I have been a keen photographer since mid-2008 when I got my first SLR. Since then I have taken tens of thousands of photos, practising my technique and getting used to the tools available - for example natural light, flashes or particular lenses. Most of these photos never see the light of day and get written off as I don't like them for some reason or other, but I can't bring myself to delete them and every now and again go back and look to see what I can salvage. Each time I then fall into the trap of Gear Acquisition Syndrome ! I have been doing that recently and looking at what themes I can find in my photos and how they can be edited to fit in a series - at the same time as pricing up the latest Fuji X-T10. This time there are a couple of photos that have not only gone from the "nah" pile, but are now being shared on the Internet with other people! So, what has changed? ... The...

On intentions and customer service

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Waiter - B1 by Hartwig HKD If the previous episode that I shared was like a case study for my working life, the this one was like living this blog post on Gross Incompetence Implies Bad Intentions . We began the trip after an early start and arrived after 10hour flight (+5 hour time difference to add to the tiredness!) to find the room "not available" (later find due to problem rather than late checkout of previous guest). A meal was offered at this point on the hotel, but frankly with a body clock all over the place and constant grazing on an long haul flight really not needed. Betsy, the Lady from customer service then made it her mission to make up for various things going wrong, starting with catching us at the bar and converting our free meal into the mojitos and chips (fries) that we had after the complimentary "Welcome Cocktail". I'm not sure which room we should have had, but we ended up in a senior suite that although tired looking had a grea...