Part of the Process

The Rosetta Stone, British Museum by Gary Denham I've dealt with work flows that result in communications for many years and one trend that I've noticed over the past 5 or so years is that unlike previous communications channels, wh ich might have remain relatively small and fragmented before they become widespread, there are now various avenues for communication and people will be comf ortable using more than one ; even fr om the same device . For example, I have friends that will use email, F acebook messaging, WhatsApp, Snapchat and SMS (or iMessage) between the same set of people depending on both the context and content of the messages. Some background I was recently at a conference where Patrice About from AirFrance made the point about various customer service aspects for airlines now don't have a single way of achieving that service and passengers expect to use the most convenient method available to them, for...

As my running season finishes again, I've been looking at buying the photos of my personal highlights. :ast year I wrote about my experiences in on buying behaviours and usability and this year I have spotted other annoyances and lessons to learn. Untagged photo search options This year I started the Brighton Marathon 10km with two other people, so after looking at my photos I went and had a look at theirs. When I did this I noticed that there were some of my that weren't tagged with my bib number. No problem! I thought, there is a handy search option here. So I entered the both the colour and type of my top and shorts and hit go ... and none of the results that came back contained me (or runners matching the description I had given!). Luckily I have worked in IT, creating various document and workflow systems, for a number of years; so my eyes spotted a reference number on each indivdual photo - in the example to the right BTK00124. So my next step was to...