Building an onboarding process for a green field product
This is part of a series about my side project Bashfully , which aims to give graduates and other new entrants to careers a seasoned professional level way of expressing themselves through the super power of story telling. Following the core principles of being discoverable, personalised and guiding in approach. Photo by Riku Lu on Unsplash Onboarding is an important part of B2C and pure "pay to play" SaaS. With so many tools to use, why would any user put effort into getting up and running? With B2B SaaS platforms that include professional services to get up and running then this isn't important. The same impact comes through the service that accompanies the product. I have been lucky to experience a great onboarding experience when evaluating product management software for work. The best by a country mile was ProdPad. This had two elements, the first was the trial and flow to get up and running. The second was the emails the accompanied it. My previous po